Privacy Policy

Last Updated: 2026-04-04

What We Collect

We comply with Canada’s PIPEDA. We collect only what you voluntarily provide: Name, Email, and Phone number – no payment details, address, or SIN.

How we collect:

When you complete e‑commerce checkout
When you fill out a contact form
When you email us directly

Why we use your information:

E‑commerce checkout – process orders, send confirmations/shipping updates, resolve delivery issues, handle returns/refunds
Contact purposes – respond to inquiries (product questions, custom orders, support)

Security

Sharing with third parties: We do not sell or rent your data. We may share with:

Payment processors (Stripe, PayPal) – they handle payment details directly
Delivery partners – only name and phone if needed for delivery
Email/service platforms – to send order updates or replies
Legal authorities – if required by law
All third parties must protect your data under PIPEDA.

Consent:

Checkout – implied consent necessary for the transaction.
Contact form – express consent via checkbox or voluntary submission.
You may withdraw consent at any time (see Section 3). Withdrawal may prevent order processing or response.

Data retention:

Order records – 7 years (Canadian tax law)
Contact inquiries – 12 months after last message
After retention, data is securely deleted or anonymized.

Security: SSL encryption, password‑protected databases, limited staff access, regular updates.

Your Rights

Your rights: Access (request a copy of your data), Correction (fix inaccurate info), Withdraw consent (subject to legal limits). Email us – we respond within 30 days.

Contact our Privacy Officer:
SunriseVale – Privacy Officer: Adele Shi – adele950716@gmail.com

Complaints:

Office of the Privacy Commissioner of Canada

1-800-282-1376 | www.priv.gc.ca

Changes to this policy: The “Last Updated” date will change. Material changes posted on our website.