Privacy Policy
Last Updated: 2026-04-04
What We Collect
We comply with Canada's PIPEDA. We collect only what you voluntarily provide: Name, Email, and Phone number – no payment details, address, or SIN.
How we collect:
When you complete e‑commerce checkout
When you fill out a contact form
When you email us directly
Why we use your information:
E‑commerce checkout – process orders, send confirmations/shipping updates, resolve delivery issues, handle returns/refunds
Contact purposes – respond to inquiries (product questions, custom orders, support)
Security
Sharing with third parties: We do not sell or rent your data. We may share with:
Payment processors (Stripe, PayPal) – they handle payment details directly
Delivery partners – only name and phone if needed for delivery
Email/service platforms – to send order updates or replies
Legal authorities – if required by law
All third parties must protect your data under PIPEDA.
Consent:
Checkout – implied consent necessary for the transaction.
Contact form – express consent via checkbox or voluntary submission.
You may withdraw consent at any time (see Section 3). Withdrawal may prevent order processing or response.
Data retention:
Order records – 7 years (Canadian tax law)
Contact inquiries – 12 months after last message
After retention, data is securely deleted or anonymized.
Security: SSL encryption, password‑protected databases, limited staff access, regular updates.
Your Rights
Your rights: Access (request a copy of your data), Correction (fix inaccurate info), Withdraw consent (subject to legal limits). Email us – we respond within 30 days.
Contact our Privacy Officer:
SunriseVale – Privacy Officer: Adele Shi – adele950716@gmail.com
Complaints:
Office of the Privacy Commissioner of Canada
1-800-282-1376 | www.priv.gc.ca
Changes to this policy: The “Last Updated” date will change. Material changes posted on our website.